Terms of Service

These Terms are an agreement between you and PalletPro LLC (PalletPro, we, our or us). They govern the PalletPro app, palletproapp.com and related services. If you do not agree to the Terms that apply to you, do not use the service.

You accept these Terms when you create an account or by continuing to use the service after an update is posted and shown in the app. For accounts created before October 16, 2026, continued use does not replace the agreement in the app required for de-identified market use.

PalletPro is intended for adults aged 18 or older and is not directed to children. You must be at least 18 to use the service. If we learn that an account belongs to someone under 18, we may close it; contact support@getpalletpro.com for help.

PalletPro helps resellers manage inventory, photos, listings, sales, expenses, mileage and business analytics. Features and limits depend on your plan. Identification and pricing suggestions can be wrong; check the item, condition and market evidence before relying on them.

An account requires a valid email address. You may use supported email or Google or Apple sign-in. Keep your credentials secure, provide accurate account information, and contact support@getpalletpro.com if you suspect unauthorized access.

You retain ownership of your content. You give us a nonexclusive, royalty-free, worldwide license to store, process and display your content and send it to our service providers to provide the service, and, from November 16, 2026, to create, use and share de-identified product and market information from items first added on or after that date and the sales of those items, as the Privacy Policy describes. This de-identified-information license continues after your account is deleted. You must have the rights needed to submit your content.

Starting November 16, 2026, we may use information from items first added on or after that date, however they are added, and the sales of those items, to create de-identified product and market information that improves identification and pricing for all PalletPro sellers. This can include product identities (name, brand, model, category and barcode), conditions, asking and sold prices, sale platforms, listing and sale dates, time to sale, and aggregates by category and over time. Items added before that date, and their sales, are not used for this, even if those items are edited or sold later, unless you choose to include them in the app. For an account created before October 16, 2026, this de-identified market use applies only after you agree to it in the app. Accounts created on or after that date accept this use with the Terms at sign-up.

Shared records and aggregates are not linked to your account and leave out your photos, notes, storage locations, buyer and supplier details, costs and profit, and anything that identifies you or your business. We do not try to re-identify them, and anyone we share them with must agree not to. Because they no longer identify you, these records and aggregates can remain after you delete your account.

We do not currently collect location for pricing. Before adding it, we will update this policy; any such feature will be opt-in and use only a coarse area, such as a metro region.

Our Privacy Policy describes public item-photo links, service providers, privacy rights and records that survive account deletion. Keep personal information, including other people’s shipping labels, out of uploaded photos.

PalletPro offers Free, Starter and Pro plans. The price, currency, billing period and any applicable taxes are shown at checkout. Check those terms before confirming a purchase.

Paid subscriptions automatically renew for the selected billing period and charge the payment method held by the purchase provider unless you cancel before renewal. Follow the provider’s cancellation deadline; for App Store subscriptions, cancel at least 24 hours before the current period ends.

In-app purchases are billed by Apple or Google. Website purchases are processed by our subscription service and payment processor. Deleting the app or your PalletPro account does not cancel a subscription.

We will give advance notice of changes to a recurring subscription price through the purchase provider, email or an in-app notice, including when the change takes effect. Any consent required by the provider or applicable law must be obtained. Beta Founder Pricing follows the protection below.

Cancel where you subscribed. On iOS, open device Settings, tap your name, then Subscriptions and PalletPro. On Android, open Google Play, then Payments and subscriptions, Subscriptions and PalletPro. For a website subscription, use the management link in your subscription emails or open PalletPro Settings and tap Subscription to open the billing portal. Contact support@getpalletpro.com if you cannot reach it.

Voluntary cancellation stops future renewals; your paid access continues until the current paid period ends. Buying on another platform does not cancel an existing subscription.

App Store and Google Play refunds follow that store’s policies and applicable law. For a website purchase, contact support@getpalletpro.com to request a refund. Cancellation alone does not normally refund the unused part of a paid period; this does not limit refunds required by law or granted by the purchase provider.

Eligible accounts can start one seven-day Pro trial in the app. The server records its start and end and checks prior use by email. This app trial does not itself charge you or automatically start a paid subscription. A separate purchase requires checkout confirmation.

Beta users with active beta access cannot start this app trial. Beta Pro access is temporary and ends when the beta period ends; beta membership alone does not secure Beta Founder Pricing.

Eligible users who subscribe to a founder plan during the beta period receive Beta Founder Pricing: 50% off the corresponding standard plan, subject to store price points, rounding, currency and applicable taxes. The checkout price is the amount charged. Beta access without a subscription does not secure this rate.

You keep the founder rate for as long as you stay subscribed. If you voluntarily cancel, your founder price and paid access continue through the paid billing period, then the founder-rate entitlement ends. A later subscription is at the then-current standard price.

If a billing failure causes an involuntary loss of your founder subscription, you have 30 days from its expiration to restore the founder rate. Contact support@getpalletpro.com within that period for help; we can arrange recovery manually after verifying the subscription and billing failure. Automated reinstatement is not currently available. Paid access may stop while the subscription is expired.

You must contact support within 30 days after expiration to request a replacement at the founder rate. Our processing time does not reduce that window or invalidate a timely request. If the purchase provider later resumes the same subscription at its existing founder price, we honor that price.

Founder pricing belongs to your account and is non-transferable. Contact support before changing a founder plan, billing cycle or purchase platform so we can confirm the available price and avoid duplicate billing. Refund-related or unclear losses of founder status can be reviewed by support rather than treated as a voluntary cancellation.

We may change or end founder pricing for new purchases. Existing qualifying subscriptions keep their founder rate while they remain subscribed under these rules.

When paid access ends, your account uses whatever beta, trial or other access remains; otherwise it returns to Free. Inventory records are not automatically hidden or deleted merely because you exceed the lower plan’s limits. Existing expense and mileage records remain viewable, editable and deletable. Limits can prevent new records or photos, and paid features such as exports can become unavailable.

Automatic photo cleanup is currently paused. Uploaded item photos have no automatic expiry. Deleting a photo or item attempts removal, but cleanup can fail and a public photo link can remain usable. Contact support@getpalletpro.com for help removing a remaining photo.

Do not upload illegal content, including child sexual abuse material or content that exploits minors. Do not upload photos of another person’s personal information, including shipping labels with names or addresses.

We may remove content and suspend accounts for violations. Where required by law, we report apparent child sexual exploitation to the National Center for Missing & Exploited Children’s CyberTipline and preserve relevant records. We may disclose records to law enforcement where legally permitted or required. Report suspected illegal content to support@getpalletpro.com.

• Do not infringe others’ rights, upload malicious code, or use the service for unlawful activity.
• Do not access another account without permission, disrupt the service, or bypass access controls or subscription limits.
• Do not scrape or use bots to access the service without permission. Do not copy or reverse-engineer the service except as applicable law permits.

PalletPro’s software, design and branding belong to PalletPro or its licensors. Your use of the service does not transfer those rights.

To the extent permitted by law, the service is provided as is and as available. We do not guarantee uninterrupted availability, error-free calculations or that data will never be lost. Maintain copies of important business records. PalletPro does not provide financial, tax or accounting advice.

Where available, you can connect an AI assistant, such as Claude or Muse, to your PalletPro account. It acts for you, under its provider’s terms. PalletPro doesn’t control it and isn’t responsible for what it does or says, including anything it posts or sends on other sites. You’re responsible for what you approve in PalletPro, including the changes you let an assistant make without asking. You can disconnect an assistant at any time on the Connections page at palletproapp.com.

To the extent permitted by law, PalletPro is not liable for indirect or consequential loss arising from the service, and its total liability for service-related claims is limited to what you paid for the service in the preceding twelve months. Nothing in these Terms excludes liability or consumer rights that applicable law does not allow us to exclude or limit.

To the extent permitted by applicable law, you agree to reimburse PalletPro for reasonable losses, damages and legal costs arising from third-party claims caused by your unlawful use of the service, intentional misuse, or content you submit that infringes another person’s rights. Your responsibility applies only to the extent the claim results from your conduct. It does not cover PalletPro’s own breach, negligence or unlawful conduct, or any responsibility that consumer law does not allow us to transfer to you. We will notify you of the claim and allow you a reasonable opportunity to participate in its resolution. We will not agree to a settlement imposing an obligation on you without your consent.

You can request account deletion in app Settings or contact support@getpalletpro.com. Successful deletion removes the sign-in account and linked app records, with the retained records and photo-cleanup limitations described in the Privacy Policy’s Data Retention section. Deletion is irreversible and does not cancel a subscription. Receipt images on your device are not removed by server account deletion.

We may suspend or terminate access for violations, fraud or legal requirements. We will make reasonable efforts to notify you when permitted and practicable. Contact support to request a review.

These Terms are governed by the laws of the State of Michigan, subject to any mandatory consumer protections that apply where you live.

Before starting court proceedings, you and PalletPro will first send the other a written description of the dispute and the requested resolution and allow 30 days to try to resolve it informally. You may contact us at support@getpalletpro.com; we will contact you using your account contact information. This step does not prevent either party from using small-claims court, seeking urgent protective relief, contacting a regulator or law-enforcement agency, or filing a claim needed to preserve a legal deadline. It does not restrict rights or procedures that applicable law makes mandatory. Unresolved disputes may be brought in a court with jurisdiction. These Terms do not require arbitration or waive class-action rights.

Disputes about events before October 16, 2026 remain subject to the dispute terms in effect when those events happened.

If a provision is unenforceable, the remaining provisions continue to apply.

We may update these Terms. For material changes, we will post the update here with a new Last updated date and tell you in the app before it takes effect. Continuing to use the service after it takes effect means you accept the updated Terms. For accounts created before October 16, 2026, continued use does not replace the agreement in the app required for de-identified market use. If you do not agree, stop using the service; you can delete your account in Settings. Changes do not remove rights or obligations that arose before them.

• app version, February 5, 2026
• website version, July 11, 2026
• app and website version, October 16, 2026
• app and website version, October 17, 2026
• app and website version, October 17, 2026, as changed on October 20, 2026

PalletPro LLC operates the PalletPro app and website. Contact us at support@getpalletpro.com about these Terms, billing or account help. Our website is palletproapp.com.