Privacy Policy

PalletPro LLC (PalletPro, we, our or us) operates the PalletPro app and palletproapp.com. This policy explains what information we collect, how we use and share it, what remains after deletion, and how to contact us about your privacy.

This Privacy Policy takes effect on October 23, 2026.

We collect information you provide, information produced while you use our services, and information from sign-in, subscription and product-search providers. We use it to provide inventory and item research, calculate your business analytics, manage subscriptions and referrals, deliver messages, answer support requests, diagnose problems and protect the service.

• Account details: your email address, sign-in credentials, settings and any referral code you sign up with. If you sign in with Google or Apple, they share your name and email address with us, and Google also shares a link to your profile photo. If you sign in with Apple, we also keep a token from Apple so that deleting your account can disconnect PalletPro from your Apple Account.
• Business records: the pallets, items, sales, expenses, mileage and notes you enter, and the identification and pricing results saved with your items. We also keep account-linked records of item scans and price lookups, including ones that do not become saved items. These records include when each attempt happened and, where available, the AI model or lookup provider, whether barcode information was supplied, result confidence, pricing method, and product matches and price ranges. We also keep records used to safely retry operations, including operation identifiers, submitted business values and recorded outcomes. Business records can include storage locations, tested state, listing platforms and asking prices you record.
• Photos you add or scan: the item photos you take or choose, including photos you take to identify an item. Taking a photo requires camera permission; choosing an image uses your device’s photo picker.
• Receipt photos you add to expenses are stored only on your device; the app doesn’t upload the images to our servers. The expense record on our servers keeps only the photo’s file path on your device, not the image.
• Purchase and subscription records: plan, purchase platform, transaction references, subscription status, renewal and expiration dates, and referral or beta-pricing status. We do not receive your full card number from checkout.
• Device and app information, and diagnostics: device and operating-system details, app version, recent in-app actions, crash and error reports, performance measurements, and when you last opened the app.
• Push notification tokens: if you allow notifications, your device’s push token, so we can send them.
• Website usage: cookies and website analytics, described under Cookies and Website Tracking.
• Messages you send us: through Report an Issue or email, with the information needed to investigate and reply.
• Early-access requests: email address, selected devices, signup source and any referral code when you request access on our website.
• Affiliate program: if you join, your name, email and payout addresses, referral and commission history, tax country, the last four digits of your tax ID, and any tax form you upload. Uploaded forms may contain your full tax identifier, address, signature and other information entered on the form.

Item photos you add or scan, the item text you type or that we look up, and barcode numbers are sent to third-party AI and image-search services to identify items and look up prices. A photo includes anything in the frame, such as a shipping label with someone’s name and address, so keep labels out of your item photos.

Today we save item facts, identification results, price estimates, categories, listing and sale dates, and recorded sale outcomes in your own account to provide item research and your business analytics. For your own records and business analytics, we save whether a sale matched the asking price or was reported as an offer or quantity deal; otherwise, its price basis is unknown. Pricing estimates use product-search results and item details; they are not a dataset of completed sales from multiple PalletPro sellers.

Starting November 16, 2026, we may use information from items first added on or after that date, however they are added, and the sales of those items, to create de-identified product and market information that improves identification and pricing for all PalletPro sellers. This can include product identities (name, brand, model, category and barcode), conditions, asking and sold prices, sale platforms, listing and sale dates, time to sale, and aggregates by category and over time. Items added before that date, and their sales, are not used for this, even if those items are edited or sold later, unless you choose to include them in the app. For an account created before October 16, 2026, this de-identified market use applies only after you agree to it in the app. Accounts created on or after that date accept this use with the Terms at sign-up.

Shared records and aggregates are not linked to your account and leave out your photos, notes, storage locations, buyer and supplier details, costs and profit, and anything that identifies you or your business. We do not try to re-identify them, and anyone we share them with must agree not to. Because they no longer identify you, these records and aggregates can remain after you delete your account.

We do not currently collect location for pricing. Before adding it, we will update this policy; any such feature will be opt-in and use only a coarse area, such as a metro region.

Our database provider stores account data, business records and photos. Database access uses authentication and Row Level Security policies. Service and administrator access also supports operations and support. Connections to our service use HTTPS. Your sign-in session and cached records are saved in local storage on your device.

Item photos are currently kept in public file storage. Their links contain hard-to-guess identifiers and do not expire, but anyone with a link can view or download the photo without signing in. Treat a photo link as public, not as an access control.

Do not upload illegal content or photos showing another person’s name or address, such as a shipping label. Our Terms explain the content rules and how we handle reports. Report suspected illegal content to support@getpalletpro.com.

We take reasonable measures to protect information, but no service or storage method is completely secure. If a breach requires notice under applicable law, we will notify affected people and authorities as required.

The kinds of service providers listed below receive information to run PalletPro for us. Where providers process your personal information on our behalf under applicable data-processing terms, those terms restrict processing to agreed purposes and require confidentiality and security safeguards. Payment and optional sign-in providers may also process information under their own privacy policies. We do not sell personal information or share it for cross-context behavioral advertising.

Some requests go straight from your device to a third party. Product Match may show a reference image to help you check an item match: it is loaded directly by your device from an image-search service’s servers, which receive your IP address and ordinary request information. The reference image is not saved as your item photo. To check whether you are online, the app also contacts a third-party server, which sees your IP address.

When you choose to share a photo or listing text, your device passes it to the app or recipient you choose. PalletPro does not record which recipient you choose. Opening Facebook Marketplace from the listing helper opens its listing page; it does not automatically send your item text or photos. Any information you then submit there is handled by that service.

If an affiliate referred you, that affiliate can see referral identifiers, a shortened account identifier, the referral code, referral and subscription-conversion dates, subscription tier, and related commission amounts and product information. These records support referral attribution and commission accounting.

We may also disclose relevant records where required by law, to respond to legal process, or to protect rights and safety. If PalletPro is reorganized, merged, acquired or sold, information may be transferred as part of that transaction.

• Hosting and database — Our database provider runs our database, sign-in, file storage and server functions. It stores and processes the information we keep, including your account details, business records and item photos.
• AI and image-search services — They receive item photos, the item text you type or that we look up, and barcode numbers, to identify items and look up prices. Image-search services also receive temporary photo-download links containing your account identifier and an item or scan identifier.
• Payment and subscription processing — Apple or Google process in-app payments through your App Store or Google Play account. Our subscription service receives your account ID (a random identifier, not your name or email address), your purchase and subscription records, basic device and app information, any referral code you signed up with, and your beta founder-pricing status. If you buy on our website, you enter your email address and payment details in a checkout run by our subscription service and payment processor; we do not receive your full card number. If you are an affiliate and we pay you through a payout service, it receives your payout email address and each payout’s amount and period.
• Error and crash monitoring — Our error-monitoring service receives crash and error reports from the app, our website and our server functions, and performance measurements from the app and our website. App reports include device and operating-system details, the app version, your account ID and recent in-app actions, network status, window size category, display appearance, navigation outcomes, app interruptions and update failures. Report an Issue sends it your message, device details, plan, trial status and account ID. Our filters are designed to remove credentials, email addresses and local or photo-storage paths before reports are sent, but reports can still include account and record IDs and diagnostic text; they are not anonymous. Our error-monitoring service may also still hold recordings of some visits to our website, made by a feature we have since turned off.
• Push notification delivery and app updates — Our push service receives your device’s push token, the device and app identifiers used to register it, and the text of each notification we send you, such as reminders or your weekly sales and profit summary, and passes each notification to your phone’s built-in push service for delivery. Our push service and your phone’s built-in push service receive assistant approval notification text, including the item name and current and proposed asking prices for a single price change, together with the request identifier and version. When the app checks for updates, our update service receives a random installation ID, the app version and your platform.
• Email delivery — Email services receive your email address and the content of the emails we send you, such as sign-in and password-reset emails, welcome emails, and notices about your subscription or the beta program.
• Website hosting and analytics — Our website host processes requests to palletproapp.com, including your IP address, browser information and anything you submit. Our website analytics measure visits and performance, as described under Cookies and Website Tracking.

Where available, you can connect an AI assistant, such as Claude or Muse, to your PalletPro account. You approve each connection on palletproapp.com, and each approval adds a notice to the app’s Notifications.

A connected assistant can always read its own connection’s status and activity: what it’s allowed to do, how many requests it has left today, and a log of its requests to PalletPro.

Item access is optional and off by default for a new connection. If it asks to read your items, you choose whether to allow that too. If you do, it can read, for each item, its name, condition, category, testing result, asking price, whether it’s open to offers, units available, listing status, where it’s listed and since when, whether it’s marked stale, and how many photos it has. When it asks for one item’s listing details, it can also read that item’s description. After you approve the expanded item details by connecting again, it can also read descriptions and recorded condition, testing and availability facts for listed, partly sold and sold items to answer questions about them, including which facts are missing or conflicting. Existing connections keep their earlier access until you approve this change. It can also read whether each item is ready to list, which listing details need attention, and counts of items by work state. You can remove item access in Connections without disconnecting. This also removes dependent research, suggestions, listing, pickup, sale-recording, photo and sourcing permissions, while preserving your commitments and recorded sales. Existing connections keep item access until you change it.

If it asks to read your sales, you choose whether to allow that too. If you do, it can read each sale’s date, units, platform and total, and which item was sold.

Sourcing history is a separate optional permission, off by default, for private evidence from your own items and sales. It requires both item and sales access. If you allow it, your assistant can read recorded acquisition and selling costs, current remaining-stock costs, and contribution derived from those costs. Unknown costs stay unknown; contribution can use current recorded costs and is not verified historical profit. Existing connections gain no sourcing access until you reconnect and choose it. This permission does not authorize purchases or financial changes. Item and sales access alone do not include those costs or contribution. Assistants cannot read private notes, storage locations, sources or supplier details, buyer notes, email addresses or raw provider evidence. It can read more only if PalletPro adds more and you approve it, and we will update this policy before then.

Item names are shared as you entered them, even when the check below flags them, so keep personal details out of item names. Before an item’s description is shared, PalletPro checks it and the item’s name. If either looks like it holds personal details (an email address, a phone number, a street address, a PO box, a state and ZIP code, or a long number such as a tracking number), the description is held back until you edit the item so that neither does. This check can miss personal details.

If you allow it, your connected assistant can download copies of your item photos for your listings. PalletPro removes hidden data such as GPS location first, but the picture itself is unchanged, so anything visible in it, like a shipping label, goes with it. Turning photo access off stops new downloads, but it can’t recall copies already downloaded or posted.

A supported assistant can receive ‘Listing changes’ permission. On your instructions, it can submit posting and problem reports. Then your assistant can tell PalletPro which items it posted on a supported external marketplace, or report a problem there, such as a rejected listing or an account warning. PalletPro keeps those reports as your assistant’s reports and cannot verify the external posts. Managed eBay publication uses separate dedicated tools. When you connect your assistant, you choose how much its reports can change. With Read only, your assistant can’t send reports. With Ask me first, an item is marked listed only after you approve it in the PalletPro app. With Update without asking, PalletPro marks the reported items listed after its own checks, and the app shows each change as your assistant’s. You can change this choice on the Connections page at palletproapp.com. If you chose Read only, connect your assistant again to give it more access. A report of an account warning or a listing limit stops PalletPro giving your assistant listing details until you resume them.

If you also allow price changes when you connect your assistant or on the Connections page, your assistant can ask PalletPro to change an active, unhidden item’s asking price, whether listed or unlisted. With Ask me first, the price changes only after you approve it in the PalletPro app. With Update without asking, PalletPro applies a higher price on a listed item after its own checks and shows the change as your assistant’s, with Undo; a lower price waits for your approval unless it is an exact current step of a price rule you explicitly activated, which Update without asking can apply after the same checks. An unlisted item's price always waits for your approval, including a higher price with Update without asking. Off still refuses the request. Price changes applied while listed are limited to once in 7 days and twice in 30 days; prices approved while unlisted do not count against those limits. Approving a price does not mark the item listed. When your assistant reports that it changed a listing’s price, PalletPro treats the report as a request to change the item’s asking price. Whatever you choose for price changes, PalletPro asks your assistant to update or end a listing it reported posting when the item changes in PalletPro, such as a new asking price, a sale or its deletion, and keeps a deleted item’s name for this until scheduled cleanup after 30 days. PalletPro also keeps a private record of the last of these requests your assistant answered, including any asking price and units it named, so it can repair a missed update without asking twice. It keeps that record while it still counts the listing as open, and otherwise until scheduled cleanup 30 days after the request last changed. Disconnecting your assistant or deleting your account deletes it.

With Listing changes permission, your connected assistant can propose price rules for your approval and receive items due for a price step and their exact next asking prices; PalletPro does not send your costs or minimum prices, although your assistant may infer limits from observed prices and which steps remain available.

With the Record sales permission, your assistant can tell PalletPro about pickups it has agreed with buyers and, once you tell your assistant what was collected, ask PalletPro to record those sales. A pickup holds the item, the units, the agreed total, the platform and the day. It never holds a buyer’s name, messages or address, and it’s deleted 30 days after it closes. With Ask me first, a sale is recorded only after you approve it in the PalletPro app. Under Record sales, your assistant can record a sale only for a pickup it added, and this permission does not let it undo or refund a sale. Record sales supports Off or Ask me first. Disconnecting your assistant deletes its pickups; sales already recorded stay in your records.

Settlement updates and Sale corrections are separate permissions, each Off until you approve it and each with Off, Ask me first or Update without asking. They do not expand the Record sales permission. Settlement updates can record reservations, reported money received, actual collection and a sale at the final agreed price after collection, including an outstanding balance, without requiring an assistant-created pickup. Sale corrections can record reported refunds, price allowances, selling charges, returns and selected recording-error corrections. Ask me first holds each change for your approval in PalletPro; Update without asking applies permitted changes after current permission and record checks. These actions record money you report; they do not collect payments or send refunds. Money changes alone do not restock an item. Restocking requires separate dated, seller-confirmed physical facts and stock checks. Acquisition costs and their provenance are withheld from assistant settlement context unless you currently allow the separate Sourcing history permission. Ordinary settlement updates do not require that cost access.

Disconnecting an assistant stops its settlement and correction access at its next request. Reconnecting does not restore access to its earlier connection generation’s requests or transactions. Pending requests expire when next checked after their deadline, disconnection or permission withdrawal; their proposed content is then cleared. Applied settlements, corrections and their history remain in your records after disconnection. Deleting an item removes its settlement details and clears related request content, while operation receipts and request metadata remain until account deletion. Deleting your account removes these linked records.

Saving sourcing research is a separate permission for each connected assistant. With your fresh approval and access to sourcing history, items and sales, it can save, reopen or delete private snapshots of your own recorded sales, stock and acquisition or selling costs. Another assistant with its own fresh permission can read them within your account. We remove rich research after 35 days or when you delete it; minimal duplicate-prevention receipts and received-item links remain until account deletion. Hidden or deleted source items and removed financial permissions block agent access to the saved assessment. You can still read your retained research in the app. Research estimates never prove ownership, actual cost, payment or identity. Linking goods you report acquiring and receiving additionally requires Received inventory permission and its chosen Off, Ask or Auto setting.

Recording received inventory is a separate permission for each connected assistant. With fresh item access and your explicit approval, your connected assistant can record goods you report acquiring and receiving. Choose Off, Ask me first or Update without asking independently of listing changes. This cannot buy goods, verify payment, confirm identity or testing, import photos, or change existing stock. A selected pallet shares only its safe name and a private reference, not your private costs or inventory roster. Unknown cost stays unknown; zero means known free. Requests and rich facts are removed during scheduled cleanup after 35 days or under revocation policy. A minimal intent key, fingerprint and outcome remain until account deletion to prevent duplicate stock after a lost response or item deletion. Your actual inventory remains until you change or delete it.

Updating testing status is a separate permission. With your fresh approval, an assistant can record or correct the explicit test results you give it for every remaining unit of an item. You choose Off, Ask me first or Update without asking independently of listing changes. PalletPro cannot verify a physical test, and this does not change item condition. Results retain the registered assistant source and affect listing claims; you can Undo an eligible result in the app. Protected testing requests, prior results and their source are deleted during scheduled cleanup after 35 days or when you delete your account. Prior source details are not shared with assistants. The source of a saved result remains with the item.

Information an assistant adds or changes at your request becomes part of your item information and retains its source. Assistant-supplied facts and assistant-recorded sale amounts are excluded from shared market information in this release. Saving a suggested value does not remove its source or override restrictions imposed by its provider.

What a connected assistant reads goes to its provider, under the provider’s own terms and privacy policy, which can include using it to train or improve the provider’s AI. PalletPro controls what an assistant can do in PalletPro, not the assistant itself, and isn’t responsible for what it does or says.

You can disconnect an assistant at any time on the Connections page at palletproapp.com. Changing your PalletPro password also disconnects every assistant. If that can’t happen right away, we retry every hour until it does. A disconnected assistant loses access at its next request; what it already read stays with its provider. Disconnecting, or changing your assistant to Read only, also cancels any listing changes still waiting for you.

We keep a record of each connection, including ones you’ve disconnected: the assistant, what it was allowed to do, and when it was approved, last used and disconnected. We delete request-log entries older than 90 days and daily request counts older than 35 days during scheduled cleanup. Deleting your account deletes these records.

Research details and Suggestions are separate optional permissions. Research details lets the assistant read recorded identity, barcode, specifications and permitted saved evidence for your items. Suggestions lets it propose a name, brand, category, description or retail reference price from permitted sources. You choose which fields to save in the app; a saved field retains its assistant source and is not treated as an independently verified observation. Proposals expire after 14 days. We delete proposal records during scheduled cleanup after 35 days, and when you disconnect the assistant or delete your account. Accepted facts become part of the item. The record that an assistant contributed stays with the item, including after later edits, until you delete it.

Item finances is a separate optional read permission, off until you explicitly approve it for a connection. With item access, it lets your assistant read recorded sale economics, acquisition and selling costs, payments, refunds and balances for selected items you own. Unknown amounts stay unknown; recorded revenue does not prove payment or net profit. It does not include buyer details, overhead or mileage, authorize sourcing access, move money or change your records. Existing connections do not gain this permission automatically. Turning item access off also removes Item finances access. This does not change the separate Sourcing history requirement for acquisition costs in assistant settlement context.

The app uses local device storage for sessions, cached records and preferences. Our website uses sign-in cookies, an affiliate inactivity cookie, and a referral or promo-code cookie that lasts up to 30 days. Web checkout can also use storage or cookies from our subscription service and payment processor, for payments and fraud prevention.

On eligible pages, our website analytics process page addresses, referring-page information, visit times, browser and operating-system details, device type, approximate location derived from IP addresses, and page-performance measurements. Our code removes query strings and fragments from the page addresses sent to these analytics.

We plan to count taps on website buttons that open Google Play, the App Store or TestFlight. Once this counter is enabled, each counted tap will add one to a daily total for the platform (Android or iOS) and for which of our links brought you to the page, if any, such as a link we posted on Facebook or YouTube. We will use these totals to see which of our links lead people to the app. The totals will contain no IP address, browser information, cookie, or account or device identifier, and will not be linked to you or your account. As with any request to our website, our website host processes the tap, including your IP address and browser information, and can record them in its request logs. Our server will send only the platform and link name to our database provider. If counting fails, our error-monitoring service will receive an error report that names the platform and link but excludes your IP address and browser information.

Our website does not respond to browser Do Not Track signals. Our website host, analytics and error-monitoring services receive information about your visits to our website, and our checkout’s payment processor may use cookies that recognize your browser over time and across other websites that use it, for payments and fraud prevention.

We do not use advertising SDKs or advertising pixels. Our website does not currently provide a switch to disable analytics. You can contact us about privacy choices or rights; push and engagement-email controls are described below.

We send transactional messages such as sign-in, security, billing and subscription notices. We may also send engagement or promotional emails, such as tips, reminders and offers. Turn off Tips, Reminders and Offers in app Settings or use the unsubscribe link in an engagement email. That choice does not stop necessary account and billing messages.

With device permission, push notifications can include inventory reminders, weekly sales and profit summaries, and account or subscription messages. Disable all PalletPro push notifications in your device’s notification settings. App Settings also has controls for individual reminder types. Notification text can appear on your lock screen; device settings control that display.

With device permission, assistant approval notifications show the connected assistant’s name and either the item name and proposed change, including current and proposed asking prices for a price change, or a count of waiting changes; they can appear on your lock screen and are enabled by default, with an off switch in Settings → Notifications.

Everyone may contact support@getpalletpro.com to request access, correction, deletion, a portable copy of personal data, or a review of our privacy handling. You may also request an opt-out or object to a use of your information. We will explain what we can do and any legal or retention limits. Account deletion is available in app Settings; CSV and PDF exports depend on your plan, but a privacy data-copy request does not require a paid subscription.

We may ask for information needed to verify your identity or an authorized representative’s authority. We will respond within 30 days of receiving a request, or any shorter applicable legal deadline. For EU, EEA and UK requests, the deadline is one calendar month if that is sooner. Where an extension is legally allowed and needed, we will explain the reason and deadline within the initial response period. We will not discriminate against you for exercising privacy rights.

Depending on applicable US state law, you may have rights to know or access, correct, delete, and obtain a copy of your data; opt out of sale, targeted advertising or certain profiling; and limit certain uses of sensitive information. We do not sell data or use cross-context behavioral advertising. To appeal a denied request, reply to our response or email support@getpalletpro.com with Privacy appeal in the subject. We will review it and respond within 30 days, or explain any legally permitted extension and further complaint options.

In the EU, EEA and UK, applicable rights also include restriction of processing, objection to processing based on legitimate interests, portability, withdrawal of consent without affecting prior lawful processing, and a complaint to your local data protection authority. Contact us to exercise these rights or request information about international transfers.

We generally keep account and business records while your account exists. Deleting an item or discarding a research attempt does not necessarily remove its details from research or operation-history records; those records are removed when your account is deleted. Successful account deletion removes the sign-in account and linked profile, inventory, sales, expense, mileage, notification and settings records from our active database. The separate records listed below survive deletion. Account deletion does not cancel a store or web subscription; cancel it separately where you subscribed.

Automatic photo cleanup is currently paused. Uploaded item photos have no automatic expiry. Deleting a photo or item attempts removal, but cleanup can fail and a public photo link can remain usable. Contact support@getpalletpro.com for help removing a remaining photo.

When you delete your account, we attempt to remove your item photos in the same request. If storage cleanup reports an error, account deletion stops; some photos may already have been removed. You can retry deletion or contact support for help. Cleanup can miss files, so some photos may remain, and their public links can still work. There is currently no automatic retry or fixed deadline for removing those files. Deleting a stored photo does not recall copies already downloaded by someone else. Cached copies may also remain accessible until their caches expire. Contact support@getpalletpro.com if you need help removing a remaining photo.

Receipt photos you add to expenses are stored only on your device; the app doesn’t upload the images to our servers. The expense record on our servers keeps only the photo’s file path on your device, not the image. Account deletion does not remove receipt images from your device. Provider-held copies and logs can follow provider retention rather than deletion from our active database.

• Subscription records. Deleting your PalletPro account does not itself delete purchase and subscription records held by our subscription service and payment processor, or by Apple or Google for in-app purchases. Those providers retain records for billing, refunds, fraud prevention and compliance under their own retention policies; we do not set a single retention period for them.
• Error reports. Deleting your account does not itself erase diagnostic reports already sent to our error-monitoring service. Their retention follows that service’s settings and policies, rather than your account lifetime, so we do not specify a fixed number of days here. Recordings of some visits to our website, made by a feature we have since turned off, may also remain with that service until it deletes them on its own retention schedule.
• Free-trial record. If you started a free trial, we keep your email address and trial dates to prevent repeat trials. If your profile shows a paid tier at deletion, we also write an email-and-date record for the same purpose. These records survive account deletion and currently have no scheduled expiry.
• Deleted-account record. We keep a hash of your email address, paid-tier and referral flags, and an affiliate reference to prevent repeat referral credit. The hash can be matched to the same email on re-signup; it is not anonymous. A monthly cleanup removes records older than two years, so a record can remain until the next monthly run after its two-year anniversary.
• Early-access request. Early-access requests contain your email address, selected devices, signup source and any referral code, so we can manage invitations. App account deletion does not remove these separate requests. They have no automatic expiry; contact support@getpalletpro.com to request removal.
• Billing event log. We keep the subscription events our subscription service sends us, with their contents, including account IDs, purchase details and subscriber attributes such as a referral code or web-checkout email address, to investigate billing issues and reconcile transactions. These records survive account deletion and currently have no scheduled expiry.
• Admin activity log. We keep records of team actions, such as plan changes, bans and payouts, for billing, abuse investigations and tax questions. They can include account or affiliate IDs, IP addresses, names, email addresses, referral codes, payout details and staff reasons or notes. These records survive account deletion and currently have no scheduled expiry.
• Affiliate records. If you joined our affiliate program, successful account deletion removes your affiliate account, including the name, email and payout addresses and tax details stored in that row. It does not remove uploaded tax-form files from private file storage or separate admin activity and billing event logs. These remaining files and logs currently have no scheduled expiry. Contact support@getpalletpro.com about removing a remaining tax-form file.
• Referral records. If an affiliate referred you, deleting your account clears the referral’s direct user link. Referral and commission history may remain for commission accounting and fraud prevention while that affiliate account exists; deleting the affiliate account can remove that history. Purchase references in remaining records can still connect to your account ID in the separate billing event log. Retained referral and commission records currently have no scheduled expiry.
• Sale-operation records. We keep account IDs, operation keys, sale-operation names, result identifiers and timestamps to prevent duplicate sale operations when a request is retried. These records survive account deletion and currently have no scheduled expiry.
• IP-ban records. We retain IP addresses, ban reasons, staff notes and ban or lifting dates to protect the service and investigate abuse. App account deletion does not remove these records. A ban’s expiration date does not automatically delete its record. These records currently have no scheduled deletion.
• De-identified product and market information. Shared product records and market aggregates created under the forward-only use described in AI Identification and Pricing are not linked to your account and no longer identify you or your business. They can remain after you delete your account and have no scheduled expiry.
• Legal preservation. Content and related records subject to a legal preservation duty may remain after account deletion for the required period.

Where EU or UK data protection law applies, we process account and service data to perform our contract with you; necessary diagnostic, security and fraud-prevention data for our legitimate interests; and required financial or legal records to comply with legal obligations. Where consent is required for optional processing, it must be obtained and may be withdrawn. Device notification permission does not provide consent for website tracking.

PalletPro is run from the United States. Our providers may process information in the United States and other countries, where privacy laws may differ from those where you live. Contact support@getpalletpro.com for information about transfers affecting your data.

AI identification and pricing outputs are suggestions you can review and change. Financial calculations use your records and are informational; they are not tax or accounting advice.

PalletPro is intended for adults aged 18 or older and is not directed to children. You must be at least 18 to use the service. If we learn that an account belongs to someone under 18, we may close it; contact support@getpalletpro.com for help.

If you believe a child has provided personal information, contact support@getpalletpro.com so we can investigate and arrange deletion, subject to legal preservation requirements.

We may update this policy. For material changes, we will post the update here with a new Last updated date and tell you in the app before it takes effect. Continuing to use the service after it takes effect means you accept the updated policy. For accounts created before October 16, 2026, continued use does not replace the agreement in the app required for de-identified market use. If you do not agree, stop using the service; you can delete your account in Settings. Changes do not remove rights or obligations that arose before them.

PalletPro LLC operates the PalletPro app and website. Contact us at support@getpalletpro.com for privacy questions, requests or complaints. Our website is palletproapp.com.